LESSONS FROM RETROFIT
Retrofit has learned important lessons.
Our approach is built around them.
Across the UK, retrofit has delivered real benefits - but also highlighted the challenges that hold programmes back. We've taken those lessons and shaped a consultancy approach that puts evidence, people and outcomes at the centre.
TRUSTED ASSESSMENT
Before you plan retrofit, trust the starting point.
Housing providers may already know the EPC profile of their stock, which homes need improvement and the likely route towards their target.
But how confident are you in the information underneath those decisions?
EPCs are an important starting point, but they represent a property at a particular moment in time. They can contain assumptions and default values, and homes may have changed since the assessment was completed.
Better decisions start with a baseline you can trust.
01
Existing Information
EPCs, stick data
previous RDSAP surveys
02
Verified Evidence
Evidence captured and made transparent
03
Trusted property
record
One reliable baseline for design, and delivery
04
New Energy Link
The record stays with the home and improves over time
One property. One trusted baseline.
A record that gets better every time the home is touched.
Research behind this approach
DESNZ EPC Accuracy Research
Government research into EPC accuracy and methodology.
RESIDENT EXPERIENCE
Every resident should
know what's happening
to their home.
Retrofit affects someone's home, not just an assist on a programme.
We build resident engagement into delivery from the beginning, giving households clear information, a route to support and visibility of what happens next.
Every property in a New Energy managed
programme gets access to its own
digital retrofit journey.
Clear Progress
See each stage of your retrofit
and what happens next.
Planned Improvements
Understand the measures
planned for your home.
Appointments & Updates
View appointments and any changes in one place.
The coordinator
Contact details and how to
get in touch.
Documents & information
Access key documents, guides
and important information.
Handover & aftercare
Information guidance and ongoing support.
Digital visibility supports the relationship, but doesn't replace it.
Our teams remain visible and accessible, building trust and providing face to face support where it maters most.
INTEGRATED RETROFIT DELIVERY
One joined up
approach to retrofit
Successful retrofit depends on more than individual services working well.
Assessment, evidence, design, residents, coordination and delivery need to inform one another from beginning to end.
New Energy brings those disciplines together, with performance and
learning feeding back into the next decision.
Connected disciplines. Better outcomes.
Our integrated model reduces risk, improves quality
and delivers lasting value for your residents and your buildings.
Retrofit Assessments
Detailed PAS 2035 assessment, data capture and property evidence to establish a trusted baseline.
Retrofit
Design
Practical, coordinated and buildable improvement strategies that balance fabric, systems and performance.
Retrofit Coordination
Technical oversight, risk management, compliance and evidence e assurance throughout the retrofit journey.
Project & Programme Management
Planning, delivery control, contractor coordination, reporting and programme oversight from start to finish.
Resident Engagement
Residents informed, involved and supported at every stage integrated into delivery, not added on.
Performance & Learning
Review what was delivered, understand outcomes and apply lessons learned to future projects.